I got an email a few days ago from a guy who was looking for some info on Line2 as he is trying to decide if he wants to use it for his business. He got in touch because of the article I put together on our company blog titled: The Unbiased Guide: Best Phone System for Entrepreneurs & StartUps. I figured instead of just responding via email I would post this to the blog so that others can see the feedback I have about Line2 as well.
Here are my initial thought to him:
Thanks for getting in touch. Yep, we use Line2 for our company, we have 2 people each with their own accounts but we are in the process of merging the accounts, adding a third line and a 1-800 number. So far we have had a great experience with using Line2. Did you have any specific questions?
And his follow up email:
I had some follow up questions:
- Line Quality
- Uptime
- Is there a CS Number?
- Do you have any issues with calling from a landline through Line2?
- Do you use the Softphone?
So now I’ll go about answering each of these points:
- Line Quality: We have tried many systems (see in our linked post above) and this is the best we could find in terms of quality. Google voice has great quality as well. We use Line2 in “cell” mode via our carriers. VOIP degrades the quality of the calls a bit, but of course, that also depends on your internet connection. Line2 in cell mode feels just like a normal phone call in terms of quality.
- Uptime: We’ve been using it for about 2-3 months now and we haven’t had any issues with downtime. The service always seems to be up when we need it. They have scheduled maintenance periods but they let you know way in advance and only book them during “non-peak” business hours. This has not been an issue for us at all.
- Is there a CS Number?: Assuming CS means Customer Service, yes. Once you sign up for a paid account you get access to the customer service number. We have had a bit of trouble trying to connect with them recently, so I wouldn’t say their business is centered heavily on customer service.
- Do you have any issues with calling from a landline through Line2?: Nope. This is where Line2 beats up Google Voice. Google Voice is notorious for not letting some land line calls through to your mobile device. We have never had anyone get stuck or dropped or not connected.
- Do you use the Softphone?: Nope. We both use Andriod devices, I’m on the HTC EVO (4g) and it works great.
Hope that helps!!